What is Table Rate?
Table rate is a special shipping discount that is calculated on the basis of your location and total weight of the order. This shipping discount helps customer save up to 50% of UPS Ground cost, and Payless Cookware bears the other 50%.
The Table Rate only applies to domestic shippings in the U.S. (Hawaii and Alaska are not included). All Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. Shipments to Canada, shipments are sent via UPS Standard.
What shipping method are we using?
To ensure the fastest shipping with the lowest cost, we are using UPS Ground at our table rate as our primary shipping method. This discounted shipping cost by UPS Ground further ensures that you will receive your order as fast as possible with minimum shipping cost.
What is other shipping information?
We do ship to USPS/UPS addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your USPS/UPS address, we will contact you. USPS/UPS shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. Paylesscookware.com can not be held responsible for damages that may occur during delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of receipt of the products. Paylesscookware.com is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
Remote or hard-to-reach areas (example: Martha's Vineyard, etc.) may incur additional shipping fees.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
When shipped to US locations, except for Alaska and Hawaii. All Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. Shipments to Canada, shipments are sent via UPS Standard. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments.
We use UPS or USPS for smaller items, and larger items go freight. We reserve the right to choose which freight way carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.
If, upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away and note any damages on the delivery receipt! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing these things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.