PayLessCookware Satisfaction Guarantee allows you to receive our tax-free products by UPS Ground at Table Rate. In order for a return or an exchange to be covered by our Satisfaction Guarantee, the items must be:
- Returned in its original packaging as shipped.
- Attached with the original receipt. ∑
- Product CAN NOT be used.
- Customer must obtain a valid RMA (Return Merchandise Authorization) before sending the return, please E-mail us a request at email@example.com
- Product can not have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use.
On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not, unless the return is due to the wrong item shipped.
PayLessCookware.com can not be held responsible for damages that may occur during delivery. It is the customerís responsibility to inform us of any problems with this type of delivery at the time of receipt of the products. If, upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away and note any damages on the delivery receipt! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing these things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
All returns require previous communication with paylesscookware.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resalable condition with all documentations. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.
If we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost or refund the full cost of the merchandise at your request. Customer must notify us within (7) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 1-888-878-9989 or email us at firstname.lastname@example.org to report this issue and we will gladly help you out.
Products Returned After 30 days (Within one year):
We grant refunds minus 25% of the itemís value for restocking fee for items returned after 30 days. Refunds may also be reduced for the original and return shipping charges.
If a replacement for your return has been sent, the original item must be received in the Payless Cookware warehouse within 30 days from the date the return was initiated or your account will be charged full price for the replacement item.
This return policy is subject to change without notification.